GLOBAL SELLING

How to sell internationally with Amazon global selling

Amazon provides sellers with a variety of tools and services that simplify all aspects of global selling.

Already selling on Amazon in Europe?

Expand internationally

 

New to Amazon?

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4 steps to succeed at selling globally

1

Decide where and what to sell

Understand the opportunity that Amazon global selling presents for your business. Learn where you can sell through Amazon, what is required (notably taxes and regulations) and strategic considerations for entering a new marketplace.

How we can help

Learn more about why and how to expand around the world:

Where you can sell with Amazon

Overview
Amazon operates 16 online stores worldwide (listed by region below), allowing you to expand internationally, no matter where your business is physically established. With Amazon, you can quickly expand in other countries, introducing your brand and products to millions of customers in Amazon's marketplaces.
These marketplaces present some of the biggest opportunities in global e-commerce. When you register to sell in one of these Amazon marketplaces, you gain immediate access to customers who know and trust the Amazon buying experience. Expanding your sales to one or more Amazon marketplaces means you can benefit from the Amazon brand without shouldering the initial costs of getting yourself known in a new sales environment.
Language support considerations
When you prepare to enter a new Amazon marketplace, consider whether your business can carry out transactions in the local language. Proficiency in the local marketplace language is necessary for providing customer support for a particular marketplace (a requirement for selling in an Amazon marketplace), unless you use Fulfilment by Amazon. Local language proficiency is also helpful for conducting country-specific research and understanding how to best position your products. You might need to modify your products or review your marketing positioning, copy, or packaging to better meet the needs of your new customers.

However, many sellers do successfully sell in Amazon marketplaces where they don't have proficiency in the local language. Amazon provides some services and tools to help ease the challenges posed by language barriers:

Seller Central Language Switcher
The good news is that you don't have to master Spanish, French or Japanese to sell across North America, Australia and Japan. With Seller Central Language Switcher, you can manage your operations in all of these Amazon marketplaces in English, enabling you to quickly get up to speed on your international business by providing you a familiar interface you can quickly learn to use.

Amazon North American Marketplaces account
In North America, just like in Europe, we have simplified managing your business across all of Amazon's online stores. The Amazon North American stores account enables you to create and manage product offers in any of our online stores in the US, Canada and Mexico. You control what you sell and where, and you manage your business from a single seller account interface.

When you sign up to sell in one North American marketplace, for example on Amazon.com, your seller account is automatically enabled to sell in all other Amazon North American marketplaces — Amazon.com.mx and Amazon.ca. Reach millions of customers around the world and let Amazon help you expand internationally and online. All your orders will be managed in a single place, making trading in Canada feel just like trading in the US.

Customer support in the local language
When you sell in an Amazon marketplace, you are required to provide customer support in the local language of the marketplace. For instance, if you are selling on Amazon.jp or Amazon.com.mx, you're required to provide customer support in Japanese or Spanish, respectively. You can choose to do it yourself or ask Amazon to do it when you join Fulfilment by Amazon.
Taxes and regulations
Be aware of local taxes and regulations when selling in Amazon's various marketplaces and enlisting third-party resources. We recommend that you consult your tax and regulatory advisors before making decisions about how you will sell in other marketplaces.

Every country has legal and industry requirements for selling products to consumers. In your home marketplace, there may be laws that pertain to intellectual property rights, product safety, environmental matters, and other applicable requirements. The same is true for all marketplaces. Do your research and understand your responsibilities. Some things to consider are tax and customs, intellectual property rights, parallel imports, export controls, marking and labels, the environment, health and safety, and product compliance.

Crafting a marketplace strategy

Overview
The process of deciding where and what to sell in another country's marketplace can be similar to the decision-making process used for your home marketplace. However, there are some added considerations when selling internationally.

One way to evaluate an international marketplace entry strategy is to use the "four P's" marketing framework: Product, Price, Place, and Promotion. Let's review each through the lens of selling internationally on Amazon.
Product: choosing what to sell
When you select an Amazon marketplace in which to sell, you'll need to understand whether your product is appropriate for your target country. First and foremost, make sure that you comply with all laws in each country. In addition, product standards differ between countries. For example, mobile devices operating on 110–220 V that use two-prong electrical chargers may not be appropriate for European marketplaces but could be appropriate for Japan. Similarly, feather duvets you successfully sell in the United Kingdom would probably not sell well in the United States because the standard mattress sizes are different in each country.

When selling internationally through Amazon for the first time, a natural approach is to think about your best-selling products in your home marketplace. From your previous experience and from data in sales reports, what sells well? It's also important to ask yourself why you think these particular products do well. Will these same reasons hold true for the marketplace you are entering, or are there other fundamentals driving customer demand in the new marketplace, such as culture, climate, and demographics, including average age and income? Also think about how differences in marketplaces can benefit you. For instance, do you have seasonal inventory that you don't know what to do with after the season has finished in one marketplace? You can extend your selling season by selling abroad where the product may find a new audience.

Tip: List several different products rather than focusing on one or two. Why? A broader selection of products means higher customer exposure to your listings overall. This breadth can help you quickly gauge which products are popular in a particular marketplace.

You can start slow while still maintaining breadth of selection even if you're not ready to commit a lot of your inventory to another Amazon marketplace. If your sales spike, you can adjust your price or remove listings to mitigate the risk of products being out of stock, just like in your home Amazon marketplace. For an even smaller commitment, you can start by fulfilling orders yourself rather than sending inventory to another country. Remember that selling in another marketplace doesn't mean you lose control over your listings.

When deciding which products to sell in an Amazon marketplace, there is another key source of information available to you: observations about the marketplace itself. This sort of marketplace research should be very familiar to you from activities you likely conduct when selling in your home Amazon marketplace. For this research, local language proficiency is extremely helpful. If you are trying to research a marketplace in a language unfamiliar to you, you may be able get some basic language interpretation from free online translator tools, but beware of relying too heavily on such tools.

In your target marketplace, review the Best Sellers, New Arrivals, and Featured Brand selections for your product categories. Read customer reviews to understand your competition's strengths and weaknesses.

During this product research phase, you may find it helpful to broaden your search to e-commerce marketplaces beyond Amazon. Use a search engine to find relevant e-commerce sites by country. Trade publications and online seller communities in each country can also provide a rich source of information as you prepare to list products in their locales.

Tip: Keep in mind that potential customers of a particular marketplace may not necessarily reside in the target country. Some customers in each marketplace may reside in a nearby country, prefer to shop in a particular language, seek products only available in a particular marketplace, or otherwise choose to purchase abroad. For example, an Amazon.com customer may reside in Mexico.
Price: Setting and adjusting your price
The following are potential new costs to consider when selling outside your home marketplace. These additional costs may change your profitability calculation:
  • Shipping costs when you ship directly to international customers.
  • International return shipping costs, if you are fulfilling orders yourself.
  • Shipping costs to send your inventory to fulfilment centres abroad when you use Fulfilment by Amazon.
  • Customer support costs if you provide these services yourself in a local language or if you hire a third-party provider to manage customer language support.
  • Conversion costs associated with payment in your local currency.
  • Translation costs for listing ASINs in another language.
  • Taxes and duties.
As you can see, most of the variable costs change based on whether you decide to fulfil products yourself or use Fulfilment by Amazon.
Place: Optimising your distribution channels
In addition to expanding internationally on Amazon, you can also consider expanding internationally off Amazon. The following are services from Amazon that may be useful to you when developing this international strategy:

Multi-Channel Fulfilment: If you already use Fulfilment by Amazon to fulfil Amazon customer orders, you can process online sales made via other channels using the same inventory. Use Multi-Channel Fulfilment—a feature within Fulfilment by Amazon—to fulfil orders that come via sales channels other than Amazon, including your own website, other third-party platforms, and even catalogue or in-store sales.

Product Ads: Amazon Product Ads is an advertising service designed to provide Amazon customers seamless access to products available on external websites. As an advertiser, you simply upload your catalogue and set your cost-per-click bids and budget. Amazon will then display your ads to Amazon customers when they shop for your product or related products. Customers who are interested in buying your product can click through to your website and order the product directly from you.
Promotion: Making your listings more attractive
As on your home Amazon marketplace, Amazon provides tools that enable you to advertise and run promotions for your products. The promotional tools available vary by Amazon marketplace and may include free delivery, discounts, buy one get one free, and external benefits.

Another way to increase the visibility of your offers is through Amazon Sponsored Products, a cost-per-click advertising service that helps you promote the products you sell on Amazon through keyword-targeted ads.

2

Register and list your products

Leverage Amazon tools to manage seller accounts globally and manage your listings across marketplaces. Translate your listings if necessary. Your products are now available for sale.

Build International Listings

The Build International Listings tool (BIL) helps you sell globally by adding offers and synchronising pricing across multiple marketplaces. BIL enables you to add numerous offers to other marketplaces quickly. Then, based on rules you set, BIL manages pricing on marketplaces for you through automated updates.
Amazon Prime Air plane and video play button

Setting up your Amazon account

Overview
You will need to set up your Amazon seller account for the online marketplace where you want to sell. Even if you already sell in one Amazon marketplace, you will need to create a new seller account in another marketplace. For example, if you sell in the United Kingdom or in the United States and want to sell in Japan, you need to create a new Amazon seller account for Amazon.co.jp.

An exception to this is if you already sell in a North American marketplace, such as Amazon.com, and want to sell in another North American Amazon marketplace, such as Amazon.ca. In this case, you can do so from your existing seller account because Amazon offers a unified account for North American marketplaces.

In some countries, Amazon has online registration processes in the local language—for example Spanish for Amazon.com.mx. If you do not speak these languages and are interested in selling in one of these marketplaces, register to sell on Amazon.com in English and then create offers in the Mexican marketplace with the unified account.

If you're already selling on Amazon, expand internationally. If you're new to Amazon, choose where you'd like to get started:
Already selling on Amazon in Europe?
New to Amazon?
North America registration requirements
When you register to sell in the US on Amazon.com, you will need to provide a valid credit card, phone number, and tax information. For taxes, you will be required to go through an online step-by-step interview that will determine whether you will need to complete a W-9 form (as a US taxpayer) or a W-8BEN form (as a non-US taxpayer). When you register to sell in Canada or Mexico, on Amazon.ca or Amazon.com.mx, you will need to provide a valid credit card, phone number, and tax information.

North America unified account In North America: we have simplified managing your business across the United States, Canada, and Mexico marketplaces. The North America unified account enables you to create and manage product offers in the United States, Canada, and Mexico. You control what you sell and where you sell from a single seller account interface.

When you register to sell on Amazon.com, Amazon.ca, or Amazon.com.mx, your seller account is automatically enabled to sell in all of these marketplaces. You can switch between marketplaces on Seller Central. This allows you to list products and manage orders in each marketplace.

As a professional seller, you will only pay subscription fees corresponding to the marketplace where you first registered to sell. For example, if you registered to sell on Amazon.com, you will pay the subscription fees for that marketplace. If you decide to sell on Amazon.ca, you will not pay additional subscription fees. However, for all per-item sales, you will pay the fees applicable to the marketplace in which the item was sold.

In order to sell in the United States, Canada, and Mexico, you will need to create listings on Amazon.com, Amazon.ca, and Amazon.com.mx. Note that creating offers in the first marketplace where you register (for example: Amazon.com) and beginning to sell does not automatically populate offers in the other marketplaces (for example: Amazon.ca and Amazon.com.mx); if you want to sell in all three marketplaces, you should create offers in each of them.

Finally, when setting up a North American unified account, you'll need to provide a bank account in one of the countries supported by Amazon. Currently, Amazon supports American, Canadian, and Mexican bank accounts, as well as bank accounts in European countries.
Japan registration requirements
Amazon.co.jp offers an online seller registration process in English and Japanese. Once you have set up your account, you can choose Japanese or English to manage your account in Seller Central. Get guidance on expanding to Japan.

Payments

Using a bank account in the marketplace
If you prefer to maintain a high level of control over your financial accounts, you can open a bank account in the country where you want to sell. This is typically a more complex process, as you may need to create a legal business entity in that country. You should therefore consult your legal, tax and banking advisors.
Amazon Currency Converter for Sellers
If you'd prefer not to open an account in the country of another Amazon marketplace, you have the option of using Amazon Currency Converter for Sellers (ACCS). With ACCS, you can be paid directly into your local bank account in local currency, provided you have a bank account in a country supported by Amazon. Regardless of the country in which you reside, you can only receive payment to a bank account in a country and currency supported by ACCS.

How ACCS works
When you enter bank account details, you must accept the terms and conditions for using ACCS to receive payment to that bank account. Every disbursement will automatically be transferred to your local bank in the local currency. If you switch to another bank, you must accept the ACCS terms and conditions again when you enter your new bank account details.

The table below shows the currencies supported by ACCS for each marketplace account.
Category
.com
.ca
.co.jp
.com.mx
EUR Euro
GBP Great British Pound
USD United States Dollar
Default
AUD Australian Dollar
NZD New Zealand Dollar
INR Indian Rupee
HKD Hong Kong Dollar
CAD Canadian Dollar
Default
BGN Bulgarian Lev
CZK Czech Koruna
HRK Croatian Kuna
DKK Danish Krone
HUF Hungarian Forint
NOK Norwegian Krone
PLN Polish Zloty
RON Romanian Leu
CHF Swiss Franc
SGD Singapore Dollar
PHP Philippine Peso
Note: if your bank is not based in one of the countries supported by Amazon Currency Converter for Sellers, ACCS will not be able to disburse payments to your bank account. You will need to open a bank account in one of the countries supported by Amazon—either a bank account in one of the countries where Amazon has a marketplace or a bank account in a country supported by ACCS.

Visit Seller Central Help to read the Amazon Currency Converter for Sellers FAQ

Listing creation

Overview
Once you've created a seller account in a new target marketplace, the next step is to create product listings in your new marketplace. Product listing requirements may vary by marketplace. Be sure to read the guidelines available on each marketplace's Help pages. The following are the components of an Amazon marketplace listing:
  • Product ID: a global identification number such as a UPC, EAN, or ISBN number.
  • Product title: a concise description of the product.
  • Bullet points and product description: Bullet points briefly list the top product features and catch the customer's interest. The product description provides detailed information about the product. Use a third-party currency conversion service.
  • Product images: clear photographs of the product that show as much detail as possible. Images should be at least 500x500 pixels in size, although 1000x1000 pixels is recommended when you want your product to be able to be viewed in detail. Image size requirements may be different for some categories. Please refer to the guidelines in Seller Central.
  • Search terms: keywords that can be entered in the Search field by users looking for your product. You can provide multiple search terms.
Note: The quality of your listing will affect how often your item appears in searches and therefore the likelihood of your product being purchased. That's why it's important to invest time and effort in producing high-quality listings to improve your sales potential.
Listing your products
If you have a small inventory (fewer than 100 products), it may be easier to use the Add a Product listing tool to list each product one at a time. Alternatively, for sellers with professional accounts and larger inventories, you can create an inventory file and load the inventory all at once with volume listing tools.

Listings must be written in the language of the Amazon marketplace where you intend to sell. For example, to sell on Amazon.de or Amazon.jp, your product listings must be in German or Japanese, respectively. If you don't know the language of the Amazon marketplace where you want to sell, there are many online resources that can help sellers professionally translate their listings. Here are a few links other sellers have found useful:
Build International Listings
The Build International Listings tool saves you time managing listings and enables you to create and update listings at the same time across multiple Amazon marketplaces with your unified account. Once you've launched and created listings in your primary "source" marketplace, you can then select these listings and identify a target marketplace in which you currently have no offers. Build International Listings performs the following automatic functions:
  • It creates listings in multiple target marketplaces based on products you are selling in the source marketplace.
  • Whenever you add or delete a listing, it updates listings in the target marketplaces.
  • It adjusts prices in your target marketplaces based on changes you make to the source marketplace prices, according to the pricing rules you've set.
  • It adjusts prices in the target marketplaces to reflect exchange rate fluctuations of the source marketplace currency.

3

Ship and fulfil

Amazon fulfilment services help you get products to customers promptly worldwide. Understand what's involved in shipping and fulfilling in different countries, notably costs, time frames, and requirements. Learn about Fulfilment by Amazon international solutions, or manage fulfilment yourself.

Fulfilment by seller

Sending your products internationally directly to your customers
If your inventory is located in a different country than the marketplace where your customers placed their order, you must ship the product internationally to your customer. Here is an overview of the process:
  1. The seller chooses a carrier that can ship internationally.
  2. The seller ships the product and is the exporter of record.
    Note: To ensure a good customer experience and manage your customer reviews and seller performance ratings, it is important that customers do not experience delays due to customs charges or unexpected charges associated with additional customs duties and taxes on their products. It is important that the seller takes care of such matters when shipping the product.
  3. The carrier acts as the broker by default, according to the terms and conditions on the waybill. The carrier will collect duties from the buyer upon delivery of the goods.
It is also important to manage customer expectations. You should provide customers with accurate information about the country from which you are shipping your product. Specifically, you should accurately state the country you are shipping from on your seller profile and manage customer expectations by stating the actual shipping times from your country. You will be responsible to meet the shipping expectations for all orders you receive.
International shipping
International shipping costs
International shipping costs vary depending on several factors, including:
  • Package dimensions and weight
  • Delivery time
  • Source (where you are shipping from) and destination (where you are shipping to). Costs can be considerably higher for international destinations.
  • Transperfect Translations
In addition to the above costs, you should be aware of customs duties and taxes that will need to be paid. Amazon will not be responsible for customs duties and taxes associated with Fulfilment by Amazon inventory. Any shipments arriving at an Amazon fulfilment centre with customs duties due will be returned to sender.

International shipping times
Fulfilling an order internationally will take more time than doing so domestically. Shipping times are shown in the offer details and might make your offer less competitive compared to domestic equivalents.
Other resources
There are also many online resources that can help sellers determine rates and that will make shipping easier. Here are a few links, organised by region, that other sellers have found useful. Visit their websites directly to calculate the approximate shipping costs you can expect when fulfilling orders for the Amazon marketplaces you would like to list in:
Shipping to
Company
United States
Canada
Europe

Fulfilment by Amazon

Overview
Seller is based
Fulfilment by Amazon fulfilment centre location
Importation required?
Outside the United States
United States
Yes, products need to be imported into the United States
Outside Canada
Canada
Yes, products need to be imported into Canada.
Outside Europe
European marketplace countries: United Kingdom, Germany, France, Italy, or Spain
Yes, products need to be imported into the country where the Fulfilment by Amazon fulfilment centre is located.
In Europe
EU marketplaces countries: United Kingdom, Germany, France, Italy, or Spain
No, goods don't need to be imported intra-EU. If the seller uses Fulfilment by Amazon, they can use Fulfilment by Amazon international programmes.
Outside Japan
Japan
Yes, products need to be imported into Japan.
Outside Mexico
Mexico
Yes, products need to be imported into Mexico.
An alternative way to fulfil your international orders is to use Fulfilment by Amazon in the country corresponding to the Amazon marketplace where you are listing your products. Using Fulfilment by Amazon will require the importation of your products into another country for storage in an Amazon fulfilment centre to sell them to customers in that marketplace. The one exception to this case is if you already sell in one of Amazon's European marketplaces and fulfil with Fulfilment by Amazon in that marketplace. In that case, you can fulfil your orders from other EU marketplaces using your current Fulfilment by Amazon account through Pan-European Fulfilment by Amazon, the European Fulfilment Network or Multi-Country Inventory.
Sending your products internationally directly to your customers
If your inventory is located in a different country than the fulfilment centre, you need to export your products from the source country and import them into the destination country. You will act as the exporter of record in the source country and the importer of record in the destination country, and you must comply with all laws and regulations of the source and destination countries. You may be subject to import taxes, customs duties, and fees levied by the destination country. Amazon will not be responsible for customs duties and taxes associated with Fulfilment by Amazon inventory. Any shipments arriving at an Amazon fulfilment centre with customs duties due will be returned to sender. Here is an overview of the process:
  1. Create listings in Seller Central.
  2. Prepare a commercial invoice indicating that you are the importer of record.
  3. Choose a customs broker (this service may be offered by your carrier).
  4. Ship the products from the factory or warehouse to the port.
  5. Clear the products through customs for export.
  6. Load the products onto a carrier for transport to the destination port.
  7. Ship the products to the destination port and offload them.
  8. Clear the products through customs for import.
  9. Load the products onto a carrier for transport to a fulfilment centre.
For more details on rules and regulations for inbounding inventory to an Amazon fulfilment centre, including requirements for floor-loaded LTL or FTL shipments, visit the following Amazon Help page.

Importing and exporting inventory

Overview
When you expand to an Amazon marketplace outside your home country and fulfil with Fulfilment by Amazon or a third-party fulfilment provider, you'll need to understand your obligations in the import and export processes. Although you may want to handle some or all of these import and export steps yourself, it can be easier to hire a logistics provider such as a customs broker or a freight forwarder to handle the process for you. These providers may have the necessary expertise and the time to make sure your inventory moves from one place to another in a timely and secure manner.

Tip: if you use Fulfilment by Amazon in a marketplace outside your home country and you want to use the services of a logistics provider, the best practice is to contact one as soon as you sign up for Fulfilment by Amazon. The process for completing the necessary paperwork can take some time, and you don't want the process to delay the delivery of your products.
If you engage the services of a customs broker or a freight forwarder to help you move inventory from one country to another, you must engage them directly. You must also directly make the arrangements for establishing the importer or exporter of record. Amazon cannot act in that capacity or make these arrangements for you.

Before you engage a customs broker or freight forwarder to help you move your inventory from one country to a fulfilment centre in another country, you will need to decide who will take on certain responsibilities:
  • Exporter of record (EOR): generally, the shipper is the exporter of record. Amazon will not act as the exporter of record. You may be able to conclude a contract with your customs broker or freight forwarder to act as the EOR.
  • Importer of record (IOR): the importer of record is responsible for ensuring that the shipment is successfully imported into the destination country. Responsibilities include filing legally required documents and paying assessed import duties and taxes. It is important to note that Amazon, including the fulfilment centres, will not act as the importer of record for shipments of Fulfilment by Amazon inventory. Any Fulfilment by Amazon inventory shipment attempting to make entry with Amazon as the IOR will be refused and returned at the shipper's expense—no exceptions.
Non-resident importers
In some countries, a non-resident (foreign) importer of record (IOR) can arrange the importation of goods. To become a non-resident IOR, contact your customs broker or carrier for more details.

Important note: it is your responsibility to comply with all import and export laws and to ensure the imported goods comply with applicable laws and regulations. You may not import prohibited or restricted items without all required permits and approvals. For example, the import of certain agricultural products, food products, alcohol, plants and seeds, fish and animal products, or medication into the United States may be prohibited or restricted.
Arranging shipment with a customer broker or freight forwarder
Please be aware that a carrier of your choice that will ship your products into the US will have their own procedures in place, however they may require you to meet the following conditions:
  • Power of Attorney: when you sign a Power of Attorney, the customs broker or freight forwarder is authorised to act as your agent to get your inventory moved through the customs process.
  • Importer of record registration: register as an IOR with the customs authorities in the country where you are importing inventory. Amazon, including our fulfilment centres, will not act as an IOR for shipments of Fulfilment by Amazon inventory. This applies to shipments of any size or value, regardless of origin and product. Any Fulfilment by Amazon shipment attempting to make entry with Amazon as the IOR will be refused and returned at the shipper's expense—no exceptions.
  • Terms and conditions: the customs broker should spell out the terms for you to help you understand who is responsible for the goods at each step of the shipment process.
  • Duties, taxes, and shipping costs: Amazon will not be responsible for or collect any duties, taxes, or shipping costs associated with Fulfilment by Amazon inventory. All shipments are required to use Delivered Duty Paid (DDP) shipping terms. Any shipment arriving at an Amazon fulfilment centre with collect charges, including any duties, taxes, or shipping costs, will be refused without further concession.
  • In order to obtain your estimated cost of shipment before you have the exact address of a particular fulfilment centre that you will be shipping to in the US, we recommend that you quote the below examples (one on the East Coast and one on the West Coast) to your carrier to obtain a quote.
    Example 1
    Example 2
    Breinigsville, PA 18031
    Phoenix, AZ 85043
    Ensure your contact information is included on the shipping documentation in case there are questions regarding your shipment.
    In case you struggle to find a carrier that fits your needs, we recommend you use our Service Provider Network which includes third-party providers that are experienced with handling Amazon shipments worldwide.
Ultimate consignee
Although Amazon will not act as importer of record, it may be listed as ultimate consignee on your shipping documentation—but only if "in care of" is indicated before the name of the Amazon entity.

If you list Amazon as the ultimate consignee, your customs broker must contact Amazon at sellerimports@amazon.com in advance of shipping any inventory to obtain the EIN or tax ID number required for customs clearance.
Commercial invoice
When your goods are ready for shipment from the manufacturer or distributor, the shipper prepares the commercial invoice. It's critical that the commercial invoice be accurate to avoid delays clearing customs. The following information must be included on the commercial invoice:
  • The date of the invoice.
  • The names of the buyer and seller, including addresses (Amazon should not be shown as the buyer or the seller on the commercial invoice).
  • The name and complete address of the seller or manufacturer.
  • The shipper's contact name, company name, address, and tax ID number.
  • The delivery address. Here, enter "in care of" and then the name and address of the Amazon fulfilment centre to which you are shipping the goods.
  • Importer of record. This field must contain the shipper's name, if it is the same as the owner of the goods. Do not leave this information blank; this will result in the shipment being refused and returned.
  • Mode of shipment.
  • Detailed description of the goods being invoiced. Include the following:
    • Harmonised customs codes, if known
    • Number of units
    • Unit values
    • Total value of each product. For samples or products with no commercial value, a nominal or fair market value must be stated for customs purposes.
  • The type of currency of the transaction.
  • The terms of the sale. Note that correct terms are Delivered Duty Paid (DDP). The shipper or Fulfilment by Amazon seller must pay all applicable customs duties and taxes and be responsible for clearing customs before delivery to the Amazon fulfilment centre. You are not authorised to import goods in the name of Amazon or to state Amazon as the declarant or importer of record on the customs declaration documentation.
  • Shipment tracking number. For shipments to Amazon fulfilment centres, include the Fulfilment by Amazon shipment number that you received when you created the shipment in your Amazon seller account. The shipment tracking number can also be an air waybill number if you are sending the package via a carrier service such as FedEx or UPS.
  • Any certifications.
  • Name of the carrier transporting the goods.
  • Freight payment terms.
  • Reason for export.
Shipping best practices
Amazon fulfilment centres have requirements for the shipments they receive, including the size of the pallets and the type of lorry that can deliver to the fulfilment centre. The How to send inventory to Amazon guidelines provide information needed for preparing your shipment to an Amazon fulfilment centre. Paying attention to these requirements and best practices will help avoid delays in getting your inventory to the fulfilment centre and to your customers.

Note: pallet differences exist between marketplaces in the United States, the United Kingdom, and Europe.

Make sure that your shipments are palletised before they arrive at the fulfilment centre whenever possible. Amazon fulfilment centres will accept floor-loaded shipments but only if you request it in advance when you set up your shipment to the fulfilment centre. Additional charges may apply if the floor-loaded shipment requires extensive handling.

Make sure that your shipments comply with Amazon's policies regarding inbound shipments. If Amazon refuses to accept your shipments, you are responsible for removing the shipment from the fulfilment centre. For shipments that are less than a half pallet of loose boxes, each of which weighs less than 15 kilograms, it’s better to ship your products through a carrier service. The carrier you use may depend on the destination country because carrier services vary. If you do choose to ship your inventory to a fulfilment centre via a carrier service, you should check with the carrier to verify that it can clear your goods through customs based on the commercial invoice you provide. If the carrier cannot clear your goods through customs based on the commercial invoice, then you may need to contact a customs broker.

Logistics companies and customs brokers There are many online resources that can help sellers determine rates and that can make shipping easier. The following are links to some companies some sellers have found useful. Visit their websites directly to calculate the approximate shipping costs you can expect when fulfilling orders for the Amazon marketplaces you would like to list in:

First Choice Shipping : www.firstchoiceship.com
Samuel Shapiro: www.shapiro.com
FedEx: www.fedex.com
Regional Express: www.regionalexpress.co.uk

We suggest you contact your freight forwarder or carrier in advance of shipping any inventory to understand its fees and requirements.
Return of imports
Amazon is unable to return inventory stored in Amazon fulfilment centres to an address outside of the original import country. Furthermore, Fulfilment by Amazon does not support pick-up options for sellers at Amazon fulfilment centres. If you want to have Fulfilment by Amazon inventory returned to you, you can learn more about the process here.

4

Manage your business

Provide customer support and local country returns, either yourself or through Amazon. Get paid in your preferred currency. Use Amazon's tools and recommendations to grow your international sales and scale your business globally.

Service Provider Network

Service Provider Network: your journey, from tax and compliance to shipping internationally and optimising your ads.

Customer support

Overview
When you expand to an Amazon marketplace outside your home country and fulfil with Fulfilment by Amazon or a third-party fulfilment provider, you'll need to understand your obligations in the import and export processes. Although you may want to handle some or all of these import and export steps yourself, it can be easier to hire a logistics provider such as a customs broker or a freight forwarder to handle the process for you. These providers have the necessary expertise and the time to make sure your inventory moves from one place to another in a timely and secure manner.

Create a seller account in an Amazon marketplace by clicking on one or more of the links below:
Customer support for fulfilment by seller
Local language customer support When you choose to fulfil customer orders yourself, it's not just the picking, packing, and shipping to customers that you'll need to handle; Amazon also requires that you handle customer support. This can be challenging if you are selling in an Amazon marketplace where you don't know the language.

You may be tempted to use automated computer translation to respond to email inquiries from international customers. However, there is a risk that machine translation may lead to less-than-optimal translations, which in turn could lead to a poor customer experience, ultimately affecting your seller performance. A better option, if you do not have in-house customer service capabilities in the local language, is to use third-party service providers to handle your customer support.

Timely responses Customers expect prompt, helpful service when they have questions or concerns about your products. For optimal seller performance, you should have customer service specialists who understand your products, who know where the customer's product is and when it will be delivered, and who will be able to respond quickly (within 24 hours) to customer emails in the local language. This may be challenging when selling in marketplaces that are in different time zones to yours, as the time differences will shorten the time frame in which you can respond to customers during your regular business hours.

There are many online resources that can help sellers with customer support. Here are a few links other sellers have found useful, organised by region:

North America: SellerEngine
Europe: InterCultural Elements
Japan: Jumbo
Customer support for Fulfilment by Amazon
When you use Fulfilment by Amazon, Amazon will provide you with 24-hour customer support in the local language of the relevant marketplace. For many sellers, this Fulfilment by Amazon feature is critical to selling in international marketplaces successfully. With local language customer support already included in Fulfilment by Amazon, you can provide your customers with Amazon's world-class service, and you can focus on growing and managing your business.

Customer returns

Overview
When you use Fulfilment by Amazon, Amazon will provide 24-hour customer support in the local language of the relevant marketplace. For many sellers, this Fulfilment by Amazon feature is critical to selling in international marketplaces successfully. With local language customer support already included in Fulfilment by Amazon, you can provide your customers with Amazon's world-class service, and you can focus on growing and managing your business.
Customer returns for fulfilment by seller
When listing in an international marketplace and fulfilling items yourself, you must either provide customers with a local return address within the country of their Amazon marketplace website or offer them free shipment for returns. This is a requirement to sell in Amazon's marketplaces.

As you consider how your customers will return items that they purchase from you, keep the following options in mind:
  • Using Fulfilment by Amazon:when you choose Fulfilment by Amazon, Amazon will handle local returns on your behalf for Fulfilment by Amazon orders in that marketplace, so you don't have to worry about providing a local return address.
  • Implementing restocking fees and offering partial refunds: in certain situations, it might be appropriate to charge the customer a restocking fee or offer a partial refund on the product being returned. Restocking fees or partial refunds must comply with Amazon's policies on returns.
  • Engaging a third-party international returns provider: we have created a list of returns providers that can accept returns in your customers' countries. Depending on your sales volume and unit price, international returns providers could offer solutions that reduce the costs you incur when customers in other counties return your products. For example, some providers will consolidate returns and ship them to you or to another customer.
Customer returns for Fulfilment by Amazon
When you choose Fulfilment by Amazon, Amazon will handle local returns on your behalf, so you don't have to worry about providing a local return address or changing your pricing to incorporate international returns shipping.

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