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International Trade Compliance

Customs Clearance and Shipping Services on Amazon

What are Amazon's customs clearance and shipping services for cross-border shipments?
We offer two shipping solutions for small packages that allow you to ship directly to an EU fulfilment centre when shipping from the UK, or to a UK fulfilment centre when shipping from the EU.

These solutions include the services of the third-party service provider AVASK Accounting & Business Consultants, in addition to cross-border freight transport. AVASK operates as a fully integrated customs partner to help alleviate post-Brexit complexities.
There are two solutions:
Ship goods from your warehouse to a national Amazon sorting centre and Amazon Transportation Services (ATS) will transport the goods across the customs border for free on your behalf.

Ship with UPS from your domestic, UK-EU cross-border warehouse to an Amazon FBA fulfilment centre and enjoy lower fees for partnered carriers for all shipments.

These solutions are both for shipping small packages, so you'll need to meet the Fulfilment by Amazon requirements for shipping small packages.
Why ship cross-border orders?
Amazon's customs clearance and shipping services simplify the process of shipping stock across the UK-EU customs border and provide you the opportunity reach millions of new customers.

• For selling partners in the EU: the Amazon UK store allows you to reach a whole new range of potential Prime customers.
• For selling partners in the UK: access eight new Amazon stores and benefit from reduced shipping fees by selling under the Pan-European Fulfilment by Amazon programme. In this way, by shipping to France or Germany, you can also start selling in Italy, Spain, Poland, Sweden and Belgium and expand your customer base.
By storing locally at these Amazon stores, you’ll benefit from many advantages, including:
• Local Fulfilment by Amazon fees: full details are available here.
• Eligibility for the Prime badge
• The fastest shipping times for customers
• Eligibility for Pan-European Fulfilment by Amazon: check which ASINs are eligible here.
Customs Clearance and Shipping Services on Amazon (formerly known as Amazon Small Parcel Cross-border Service) are a range of solutions offered by Amazon Transportation Service (ATS)-AVASK and UPS-AVASK, a third-party provider, that help you save time while expanding your business.
You can ship your small parcels to fulfilment centres in the United Kingdom and the European Union to reach thousands of consumers. Receive indirect representation and brokerage services through AVASK and benefit from a service for transporting items from warehouses to fulfilment centres through ATS and UPS for cross-border shipments to the United Kingdom and the EU.
Trusted customs broker
Thanks to our expert partner, AVASK, you will receive proven support for customs clearance in the United Kingdom and the EU.
Cross-border shipping support
We offer customs clearance support and a discounted rate to help you grow your business in the United Kingdom and the EU.
The solution is less complicated than others and more reliable when it comes to the stock getting there successfully and supplying the best-selling ASINs
MatthewSupply Chain Manager at Digiflex
Selling back into Europe has been a lot simpler with this solution. Its streamlined and cost-effective approach has allowed us to scale up again in the EU.
PhilipManaging Director of The Golden Bear

How it works

Step 1

Sign up using this form* to receive support from AVASK to set up your account.

Step 2

Create your shipment in Seller Central using the Send to Amazon workflow as soon as you have received confirmation from AVASK that your account has been created.

Step 3

Add customs-related invoices and any necessary data on the AVASK portal for each new shipment.

Step 4

If you choose ATS-AVASK, you will need to create a shipment with UPS or DDP (non-PCP). Enter the Amazon UK sorting centre as your destination.

If you choose UPS-AVASK, you will need to contact UPS directly to arrange for the collection of your goods.

Step 5

Provide AVASK with payment of your custom fees and invoices. You will receive confirmation that your shipping documents have been approved.

Step 6

Have your goods shipped to fulfilment centres in either the United Kingdom or the EU. AVASK will invoice you directly for customs clearance charges (including duties and VAT).

After the onboarding process has been completed, we will share further details to provide you with the necessary information and support.
*This link will take you to an external web form (not hosted or managed by Amazon), where your service provider will collect your data so that they can provide you with customs services. The collection and processing of your data for customs purposes is carried out by the service provider in accordance with its privacy policy.

Fees for Customs Clearance and Shipping Services on Amazon

See the table below to learn more about ATS-AVASK and UPS-AVASK rates:



Amazon promotion*

To be paid

Account set-up (one-time)
Indirect representation (annual)
Customs brokerage fees (per shipment)
First 3 shipments free***
ATS-AVASK: Free international delivery via ATS; you only pay for domestic shipping.
UPS-AVASK: Amazon has negotiated shipping rates for the UPS Partnered Carrier Programme.
*The Amazon promotion is valid until 31 July 2023.
**FREE for the first year following registration.
***If you have never shipped with us before. Terms and conditions — ATS-Avask // UPS-Avask

Get started with Customs Clearance and Shipping Services on Amazon

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