FULFILMENT BY AMAZON

Our logistics for you.

Expanding your online business requires time and energy. That's where the Fulfilment by Amazon (FBA) service can help.

FBA makes order processing a breeze. We take care of the storage, order preparation, packaging and shipping of your products to your customers, as well as after-sales customer service. Benefit from the expertise of a trusted customer service team, available 24 hours a day, 7 days a week in the local languages of Amazon stores.
€39 (excl. VAT) per month + referral fees
Select the option that best fits your business:

Become an FBA selling partner and grow your business from day one

With FBA, you'll start your Amazon journey with a boost, reaching millions of customers and delivering a Prime Experience through Amazon's exclusive logistics network. Find out more about FBA and its many unique selling advantages!

Increase your sales by up to 35%* with free and fast delivery, which is extremely popular with customers.

What is FBA?

FBA is the storage, shipping and customer service programme that allows you to benefit from Amazon's unparalleled fulfilment expertise.

Simply send your products to our Fulfilment Centres in the UK and Europe and we'll take care of the rest! Benefit from our One-Day Delivery promise whilst giving your customers a Prime experience, from order delivery to after-sales support.
Fulfilment by Amazon

Our selling partners see an average 35%* increase in sales when they use Fulfilment by Amazon, thanks to faster delivery

*Data based on an analysis carried out in 2019 and 2020 (excluding the impact of COVID-19). These figures are provided for general reference only and do not refer to a specific ASIN or product category. Actual results may vary based on a wide range of factors. Amazon does not guarantee any particular outcome for your business if you use Fulfilment by Amazon.

Why choose FBA?

Benefit from Amazon's fulfilment expertise

Benefit from Amazon's fulfilment expertise

We are fulfilment experts and you will benefit from the cutting-edge technology at our fulfilment centres. The FBA programme helps you to save money, with no additional costs for storage or personnel. That's not all: We strive to continuously innovate fulfilment processes and to improve the satisfaction of our selling partners.

Give a Prime experience to millions of customers

We know how much customers love Prime! The products you list on FBA are eligible for the Prime badge, which will allow your customers to benefit from fast, one-day delivery.
Give a Prime experience to millions of customers
Save time by letting us do the heavy lifting

Save time by letting us do the heavy lifting

Our fulfilment centres are built with your inventory in mind. We take care of order management, delivery and after-sales support. The aim? To allow you to fully focus on your business. And in the event of shipping problems, Amazon will take care of everything.

Expand your business across Europe

FBA is the ultimate solution to expand your business both locally and across Europe, thanks to specialised programmes that are designed to help you start selling in a wide range of new stores.
Expand your business across Europe

Selling partners share how FBA has helped their business

video poster image of an event presenter on stage
Un Air d'Antan
FBA allowed us to be present in five countries overnight, without the logistics constraints associated with importing and exporting.
Sophie Demange LaporteCo-founder of Un Air d'Antan
Chabiothé
I joined Amazon Low-Price FBA to save on fees and benefit from Amazon fulfilment.
Nicolas AffnerFounding President, Chabiothé
video poster image of an event presenter on stage

How FBA works in three steps

Thousands of selling partners have chosen this service because of its efficiency and simplicity.
You send your products to us

You send your products to us

We receive them at our fulfilment centres — you will receive transparent information about the status of your shipment at each stage.
We ship the items you sell

We ship the items you sell

We automatically prepare, pack and ship products to your customers quickly, reliably and with tracked delivery.
We manage returns, refunds and value recovery

We manage returns, refunds and value recovery

Our customer service teams handle returns and refunds, and we'll also take care of unsold inventory, regardless of whether you choose to collect it or dispose of it. We will, of course, keep you updated with the latest costs.

Starting 16 September 2024, Fulfilment by Amazon fees for small oversize items have decreased by up to £1.60/€1.87 in the UK, France, Italy, Spain and Germany. This reduction in fees allows sellers to offer a wider range of compact, heavier products and boost profit margins.

Get started with FBA in five simple steps

Register for Fulfilment by Amazon

Register for FBA

Create an Amazon seller account, then log in to Seller Central.

Then check the status of your registration on the account information page.
Create new product listings or switch existing ones to Fulfilment by Amazon

Create new product listings or switch existing ones to FBA

Choose the products you would like to ship to Amazon. You can either switch existing products to FBA or create new listings.

The FBA Opportunities page on Seller Central can help with recommendations based on your existing products.
Prepare your products and ship them to our fulfilment centres

Prepare your products and ship them to our fulfilment centres

Follow the specific preparation guidelines on the FBA "Packaging and Prep Requirements" help page on Seller Central.

You can find out more about the Send to Amazon workflow at any time on Seller University.
You sell it, we ship it

You sell it, we ship it

Your product listings will go live on FBA once we've received your products at one of our fulfilment centres.

When a customer places an order, we take care of packing, shipping and providing customer service.
Successfully manage and grow your FBA business

Successfully manage and grow your FBA business

Seller Central provides you with detailed reporting tools and dashboards to help you forecast your FBA inventory.

The perfect incentive to start selling with FBA

The FBA New Selection Programme

The FBA New Selection Programme offers free storage, returns processing and removals for eligible, new-to-FBA ASINs for a limited time. Once you enrol in the programme, you can enjoy these benefits for an unlimited number of new ASINs each year.
Average rebate of 10% for branded ASIN sales. The rebate will be applied to selling partners who enrol in the Brand Registry.
Free monthly storage for 120 days and free removals for 180 days for 100 standard-size items.
Free returns processing for clothing, shoes and bags.
You will be automatically enrolled in the programme if you create your first shipment within 90 days of listing your first purchasable ASIN.

Starting 16 September 2024, Fulfilment by Amazon fees for small oversize items have decreased by up to £1.60/€1.87 in the UK, France, Italy, Spain and Germany. This reduction in fees allows sellers to offer a wider range of compact, heavier products and boost profit margins.

Grow your business with the Pan-European programme and Remote Fulfilment between the UK and the EU.

Reach millions of potential customers across Europe by expanding into new stores with Amazon's support.
"FBA allowed us to start selling in five countries overnight, without the logistics constraints associated with importing and exporting."
Sophie Demange Laporte
Co-founder of Un Air d'Antan
Pan-European programme

Expand your reach with flexible storage options, thanks to Pan-European FBA

Save up to 53%* on fulfilment costs in every country where your products are stored.
Accelerate your growth with flexible storage. You decide where to store your products.
Keep your customers happy with Amazon's quick delivery. We take care of storing your products close to your customers, at no extra cost to you.

*Calculated as the largest possible savings when comparing European Fulfilment Network (EFN) fulfilment fees with the local fulfilment fees for each size/weight.
Pan-European FBA
Sell your products across borders without incurring additional VAT

Sell your products across borders without incurring additional VAT, thanks to Remote Fulfilment.

Send your products to one country and deliver to many. Amazon will simply use this inventory to fulfil cross-border orders.
Fulfil cross-border orders in the EU and the UK with a single VAT number, as Amazon is responsible for paying the VAT.
Let Amazon take care of duties and customs. You sell it, we ship it.

How do our programmes work?

The Pan-European FBA programme

The Remote Fulfilment Programme between the UK and the EU

Inventory management
Flexible storage — you decide where to store your products.
Your products are stored in the United Kingdom, France, Germany, Italy and/or Spain.
Shipping costs
Local fulfilment fees apply in the countries you've selected for storage, while cross-border fees apply for the remaining countries.
Cross-border fees between the UK and the EU.
Importer of record
The Selling Partner
The Customer
VAT requirements
VAT number required for the storage location
No VAT number required for the destination store

List your product in the countries in which have activated storage free of charge with just two clicks


The European Expansion Accelerator is an automated solution that expands your Amazon business by creating your product listings, pricing, shipping settings and templates. It also registers your products in fulfilment programmes in the stores that you have selected for storage.
FBA

Choose the right products for FBA, recommended by our advanced machine learning tool.

Check which products in your catalogue could see higher sales by enrolling in the FBA programme using our "FBA Opportunities" tool, available in Seller Central. Grow your business by enrolling these high-potential products into FBA.

The tool uses advanced machine learning technology to identify the products in your catalogue that could benefit the most from FBA, allowing you to make informed decisions to maximise your success.
FBA

Starting 16 September 2024, Fulfilment by Amazon fees for small oversize items have decreased by up to £1.60/€1.87 in the UK, France, Italy, Spain and Germany. This reduction in fees allows sellers to offer a wider range of compact, heavier products and boost profit margins.

Take a look at the other programmes and features that are available to you.

Heavy & Bulky
Let Heavy & Bulky lighten your load
Our delivery processing solutions make your life easier. Minimise failed deliveries, improve communication with customers and increase your delivery accuracy.
low-price items
Low-price FBA
You can also benefit from faster delivery time for your low-price product listings on Amazon. Check the eligibility of your products and find out more on this page.
automotive parts
Selling automotive parts online
Offer the best selection of genuine parts and accessories from original equipment manufacturers, with shipping that is faster, more convenient and more efficient.

How are fees calculated?

Our fees vary depending on the type of products, their dimensions and the programmes you sell them through. Here is a comparison of FBA fees for two different product types, each stored over a period of one month.

Product

Mobile phone

Cabinet

Dimensions
18 x 10 x 3 cm
74 x 56 x 32 cm
Weight
300 g
6.2 kg
Product size
Small package = <400 g
Standard oversize = <9.76 kg
Price of product on Amazon.fr
€500.00
€400.00
Number of units fulfilled by FBA
100
100
Total revenue
€50,000.00
€40,000.00
Referral fees per unit
€35.00
€44.00
Total referral fees
€3500.00
€4400.00
Storage costs per unit
<€0.01
€2.65
Fulfilment costs per unit
€5.03
€12.17
Order preparation, packing, customer service
Included
Included
Total FBA fees per unit
€5.03
€14.82
Total FBA fees
€503.00
€1481.71
Fee percentage
8.01%
14.70%
The above example is for illustrative purposes only and fees may vary. Selling on Amazon incurs a monthly subscription of €39 in addition to the above fees. Find more information here.

Download the fees

You can find more information about FBA and a full set of our fees in the following languages:

Revenue calculator

Estimate your Amazon revenue

Enter your product details and shipping costs to instantly compare the cost of FBA and other fulfilment methods.
Revenue calculator

All the help you need to succeed

As an Amazon selling partner, you have access to extensive support options and training materials tailored to your specific needs.
Professional services
Amazon Marketplace Professional Services
Your very own Marketplace Consultant will be on hand to help you navigate an ever-changing environment.
VAT Hub
VAT Hub for compliance
Your one-stop shop for VAT requirements and compliance.
Seller University
Seller University
Your ultimate hub of free education, equipping you with the knowledge and skills to excel in the Amazon Store.

FAQ

What is Fulfilment by Amazon?
Fulfilment by Amazon (FBA) is a service where Amazon takes care of the storage, packaging and shipping of your products, as well as customer support and returns.

When you sign up for FBA, you must first pack your products and send them in bulk to one of our fulfilment centres.

FBA also offers special programmes for specific product types that are tailored to your business, such as Low-Price FBA, Pan-European FBA, FBA Subscribe & Save, Multi-Channel Fulfilment and FBA Heavy & Bulky.
Is FBA really profitable?
Selling in the Amazon store with FBA can be very profitable. Your sales can increase by up to 35%* thanks to fast, free delivery, which is extremely popular with customers.
Is FBA suitable for first-time sellers?
Yes, FBA is a great option for beginners with small or medium-sized businesses.

Over 225,000 small and medium-sized businesses and brands in Europe sell on Amazon and many of them use FBA to take advantage of Amazon's world-class customer service and returns, as well as other benefits such as automatic Prime eligibility. These benefits can help companies grow quickly.

For more, check out our beginner's guide to selling on Amazon.
What can I sell with FBA?
What you can sell with FBA depends on the brand, product and category. Some products are open to all sellers, while others require a professional seller account.

Check out the list of restricted products and products that are not eligible for FBA. To sell branded products that are copyrighted, patented or trademarked, you must be either the company owner or an authorised reseller. To sell refurbished or second-hand items, you must be eligible to sell on Amazon Renewed.
What is meant by "fulfilment"?
Fulfilment is the entire process of receiving, storing, collecting, packing, and then shipping orders to customers, including returns and exchanges.

You can choose between in-house fulfilment, third-party fulfilment, Fulfilment by Amazon (FBA), or multi-channel fulfilment.
How can I benefit from free storage, removals and returns processing?
The FBA New Selection programme makes the launch of new products on FBA more accessible by offering free storage, free removals and free return processing of your new-to-FBA ASINs. Furthermore, brand owners who complete Brand Registry can benefit from an average monthly rebate of 10% for their sales of branded ASINs. If you are a new seller, you'll be automatically enrolled in the programme if you send your first shipment to our fulfilment centres within 90 days of creating your first listing for a purchasable ASIN.
What is the difference between FBA and FBM?
FBA stands for Fulfilment by Amazon and FBM stands for Fulfilment by Merchant. With FBA, Amazon takes care of the entire fulfilment process for you, while with FBM, the merchant (you) is responsible for storing, packing, shipping and delivering the products to customers.

FAQ

What is an FBA seller?
An Amazon FBA seller is any e-commerce company that sells products via an Amazon store and that is enrolled in the FBA programme.

Amazon takes care of logistics and operations for Amazon FBA sellers. The sellers themselves are responsible for selecting their products, shipping their inventory to Amazon FBA fulfilment centres and ensuring that their inventory is up to date.
How do I prepare my products to be shipped to fulfilment centres?
Watch this video to learn how to optimally prepare your products and how to label, pack and ship your first FBA shipment.
What happens once my FBA shipment arrives at the Amazon fulfilment centre?
Once you've sent your products to a fulfilment centre, you can track their progress on the Shipping Queue page under the Shipments tab. There are the following shipment statuses:

Delivered: Your shipment has been delivered to the fulfilment centre but hasn't been checked in yet.
Checked in: Your shipment has been moved from the facility yard to the dock door and is ready to be unloaded.
• Receiving: Your shipment labels and units are being scanned and they will be available for sale
once they have been processed.
• Closed: All units of your shipment have arrived successfully. If your products were on the way to a fulfilment centre before the shipment was closed, the shipment status will still show as "Receiving". However, do not send inventory when a shipment has been closed, as this may result in overage charges and your inventory may not be received properly at the fulfilment centre.
How much does FBA cost per item?
There are different fees depending on which FBA service you choose:
1. Fulfilment fees charged per unit sold, inclusive of packing, shipping, handling, customer service and returns.
2. Monthly inventory fees based on your inventory in Amazon FBA fulfilment centres.

Amazon's estimating tools like Revenue Calculator, Fee Review Report and Manage Your Inventory will help you estimate your FBA fees.
Are all Prime orders fulfilled by Amazon?
No, not all Prime orders can be fulfilled by Amazon.

For items that aren't suitable for FBA, such as items that cannot be shipped quickly or for which demand is difficult to predict, there's Seller Fulfilled Prime or SFP. This programme is available to Amazon Prime members who can ship orders directly from their warehouse or storage location.
How does Amazon handle returns/refunds and customer service for my FBA orders?
With FBA, Amazon handles customer service and manages returns on your behalf for all of your FBA orders.

Returns: When a customer returns a product to a fulfilment centre, the condition of each item is checked to determine whether the item is sellable or unsellable. If it is sellable, it will be added back to your inventory and made available for purchase again. If it is unsellable, we will determine who is responsible for the damage and determine the eligibility for reimbursement.

Refunds: A refund is credit given to the customer for all or part of the cost of an item purchased. In some cases, we offer a "refund without return", meaning the customer isn't required to send the item back to the fulfilment centre but will still benefit from the credit. Some items that are not eligible for return may still be eligible for a refund.

FAQ

How does Pan-European FBA work?
Once you've sent your products to an EU fulfilment centre, we'll store your inventory in our fulfilment centres in the EU countries where you've enabled inventory placement in order to meet expected customer demand. We distribute your inventory across these countries at no extra cost. You can track your Pan-European FBA offers by using all your standard reports and tools.

The Pan-European FBA programme will only become active for a product after two conditions are met:
1) You have created an active FBA offer in all of the Amazon European stores listed as required on Pan-European FBA inventory.
2) You have sent your products to an EU fulfilment centre and enabled inventory placement in at least two of the following countries: Germany, France, Italy, Spain or Poland. Belgium and the Netherlands are currently excluded from Pan-European FBA inventory placement.
How does Remote Fulfilment between the UK and the EU work?
This programme allows FBA sellers with an EU account to store their inventory in local fulfilment centres and fulfil orders from other EU stores, giving them greater flexibility and control over their inventory. To sell between the UK and the EU using Remote Fulfilment, you must:

• Have access to the UK and EU stores from your Seller Central account

• Enable shipping programs and export settings. To ship from the EU to the UK, all EU shops must be enabled for export (Germany, Italy, France, Spain). If you have more than one EU account, each account must be managed separately.
What is FBA's Manage Excess Inventory?
The Amazon FBA Manage Excess Inventory tool helps you track listings which have excess inventory and provides you with information so that you can take appropriate action, as well as suggestions to improve inventory performance. This also enables you to assess product demand and costs, seller reviews and price elasticity. You can also identify issues that might be affecting your product sales and will receive options for selling your inventory.
What is the FBA sell-through rate?
The FBA sell-through rate is the number of units sold and shipped in the last 90 days divided by the average number of units in stock. The average number of units in stock is determined by taking snapshots of the inventory levels on the day in question, and the inventory 30, 60 and 90 days before that.

Your Manage Inventory Health Report on Seller Central shows you recommendations to improve your sell-through rate.
What is FBA's percentage of stock without active listings?
A listing can have no active listings if it was not created correctly or if it is deleted. When this happens, it will incur storage fees but cannot be sold because the listing is not active.

Your performance is measured by the percentage of your FBA inventory that is currently not available for purchase on Amazon. This is called the "percentage of stock without active listings".
What is the FBA Restock Tool?
The FBA Restock Tool helps you to keep track of how many items you have in stock so you can meet customer demand by suggesting which products to restock, how many to order and when to ship them.

This smart optimisation tool helps you predict when to restock while taking into account your variable costs, expected revenue and future demand. The recommendations help you get the best return on your inventory investment by maintaining just the right amount of inventory.
What is FBA's Excess Inventory Percentage?
The excess inventory percentage is the percentage of your FBA inventory units that are in excess or that have been held in the inventory for more than 90 days.

Excess or aged inventory has a negative impact on your Inventory Performance Index (IPI), which is a way of measuring the performance of your inventory over time.

Your IPI score assesses how you manage your FBA inventory. Your performance dashboard helps you increase sales, reduce costs and track key performance indicators.
What is the FBA In-Stock Rate?
The in-stock rate tracks how well you keep popular goods in stock.

This only applies to FBA goods sold in the last 60 days. Items without any sales or seller-fulfilled products (i.e. products for which you are responsible for storage, packaging and shipping) are not taken into account.

In Seller Central, this metric is displayed in the inventory dashboard and is updated daily. An in-stock rate of 90–100% is considered good.
What are the FBA value recovery services available?
Amazon offers programmes to help FBA sellers recover the value of customer returns and excess inventory. With the FBA Grade and Resell service, sellers can recoup value from unfulfillable customer returns by having them professionally graded and relisted as used items. With the FBA Liquidations programme, sellers can sell excess or unsold inventory through Amazon's liquidation channels to recover some of the original cost. Enable FBA value recovery services in Seller Central
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